Refund policy
U.S. Return & Refund Policy
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged. Because Vintage Kokoro items are one of a kind and constructed from upcycled vintage fabric, we do not offer returns, cancellations, or exchanges. If you receive an item with any faults that are not the result of shipping damage, please reach out to contact@vintagekokoro.com within 3 business days from delivery with a description of the damage and pictures of the following:
- Shipping packaging
- Front and back of the item
- Damage on item
Additional images may be requested to assess issues and determine eligibility for store credit for a replacement.
If your request for store credit is accepted, we’ll send you Gift Card or promo code for the value of your item to be used within our store.
Shipping damage, delays or lost packages
Please reach out to the shipper with your tracking info to work with them to determine status, location or to make a damaged-during-shipping claim.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Cancelation and returns will result in a 25% restocking fee. Customers will pay return shipping label costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vintagekokoro.com.